Shipping policy

Shipping Policy

Atlas Pilates offers worldwide shipping to ensure our community can access our premium pilates accessories wherever they are. We partner with multiple warehouses globally to optimize delivery times.

Processing Time

Orders are typically processed within 1–3 business days. During peak seasons or sales, processing may take up to 5 business days.

Shipping Estimates

Delivery times vary by region. Please note these are estimated times and not guarantees:

USA: 5–10 business days
Canada: 7–12 business days
UK: 5–10 business days
Europe: 6–12 business days
Australia/NZ: 7–14 business days
Latin America: 7–15 business days
Rest of world: 8–18 business days

Tracking Your Order

All orders include tracking. Once your order is shipped, you will receive an email with your tracking number and a link to monitor your package's progress.

Customs, Duties, and VAT

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Atlas Pilates is not responsible for these charges if they are applied and are your responsibility as the customer.

Incorrect Address Support

It is the customer's responsibility to ensure the shipping address is correct. If you notice an error, please contact us within 12 hours of purchase. We cannot redirect packages once they have been shipped.

Delay Disclaimer

While we strive for timely delivery, external factors such as customs delays, extreme weather, or carrier issues may occasionally cause delays. We appreciate your patience and understanding.