At Atlas Pilates, customer satisfaction is our priority. We want you to feel confident in your purchase and supported in your wellness journey.

30-Day Return Window

We offer a 30-day return window. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@atlaspilates.shop with photos of the defect.

Order Cancellations

We allow order cancellations within 12 hours of purchase. Once the order has entered the fulfillment process, it cannot be cancelled.

Digital Tutorials and Access

Please note that any digital tutorial access included with product purchases is non-refundable. If a physical product is returned, the value of the digital tutorial access will be deducted from the refund amount.

Shipping and Responsibility

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For lost or stolen packages confirmed as delivered by the carrier, Atlas Pilates cannot be held responsible, but we will assist you in filing a claim.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Contact Support

Our global support team is here to help. If you have any questions regarding your refund or return, please reach out to us at support@atlaspilates.shop.